Terms & Conditions

Welcome to Grandmas Village Foods. These Terms & Conditions govern your access to and use of www.grandmasvillagefoods.com. By browsing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

1. About Us

Grandmas Village Foods is an online grocery store based in Varanasi, Uttar Pradesh, India, offering premium-quality groceries including cold-pressed oils, spices, atta, dry fruits, seeds, pulses, tea, pickles, and other traditional food products.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or using the website under parental supervision.
• The information provided by you is accurate and complete.
• You will use this website only for lawful purposes.

3. Product Information

We make every effort to display accurate product descriptions, images, prices, and specifications.

However:

• Product images are for illustration purposes only.
• Natural products may vary in colour, texture, aroma, or appearance.
• Minor variations do not indicate a defect.
• Packaging may change without prior notice while maintaining product quality.

4. Pricing

• All prices are listed in Indian Rupees (₹).
• Prices include applicable taxes unless otherwise stated.
• We reserve the right to modify prices at any time without prior notice.
• The applicable price will be the one displayed at the time your order is placed.

5. Orders

After placing an order, you will receive an order confirmation.

Grandmas Village Foods reserves the right to:

• Accept or decline any order.
• Cancel orders due to pricing errors, stock unavailability, payment verification issues, or suspected fraudulent activity.
• Limit quantities purchased per customer if necessary.

If an order is cancelled after payment, the eligible refund will be processed through the original payment method.

6. Payments

We accept secure online payments through trusted payment partners.

Grandmas Village Foods does not store your:

• Debit or Credit Card details
• CVV
• UPI PIN
• Net Banking credentials

All payment information is securely processed by certified payment gateways.

7. Shipping & Delivery

We aim to dispatch orders as quickly as possible.

Delivery timelines may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unforeseen operational delays

While we strive for timely delivery, exact delivery dates cannot be guaranteed.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Refund & Return Policy.

Please refer to that page for complete details regarding damaged, missing, defective, or incorrect products.

9. User Responsibilities

By using this website, you agree not to:

• Provide false or misleading information.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful content.
• Misuse the website for fraudulent or illegal activities.
• Interfere with the website’s operation or security.

10. Intellectual Property

All content available on this website, including:

• Logos
• Brand name
• Product descriptions
• Images
• Graphics
• Icons
• Website design
• Text and other materials

is the property of Grandmas Village Foods or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

Grandmas Village Foods shall not be liable for:

• Indirect or consequential damages.
• Delays caused by third-party courier services.
• Temporary website interruptions.
• Losses arising from misuse of products.
• Events beyond our reasonable control.

Our maximum liability shall not exceed the value of the purchased product.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

13. Changes to These Terms

Grandmas Village Foods reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The revised version will become effective immediately upon publication on this website.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Varanasi, Uttar Pradesh.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Grandmas Village Foods

 2/638-B-6, S, Sikraul, Varanasi, Uttar Pradesh 221002

+91 70809 07009

support@grandmasvillagefoods.com

www.grandmasvillagefoods.com