Privacy Policy

At Grandmas Village Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.grandmasvillagefoods.com, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Billing & Shipping Address
• PIN Code
• Payment Information (Processed securely by payment gateways)
• Order History
• IP Address
• Browser & Device Information
• Cookies and Website Usage Data

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

Payments are securely processed through trusted third-party payment gateways that follow industry-standard security practices.

4. Cookies

Our website uses cookies to:

• Remember your shopping cart
• Improve website performance
• Analyze visitor behavior
• Save user preferences
• Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We never sell your personal information.

Your information may only be shared with:

• Delivery partners
• Payment gateway providers
• Technology service providers
• Government authorities when legally required

All partners are expected to protect your information.

6. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no internet transmission is completely secure.

7. Order & Delivery Information

To process your order, we share only the necessary delivery information with our courier partners.

This includes:

• Name
• Delivery Address
• Mobile Number

No payment credentials are shared with delivery partners.

8. Marketing Communication

With your permission, we may send:

• Product updates
• Promotional offers
• New arrivals
• Seasonal discounts
• Newsletter emails

You may unsubscribe from marketing communications at any time.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for their privacy practices, policies, or content. We encourage you to review their privacy policies before sharing any personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from minors.

11. Your Rights

You may request to:

• Access your personal information
• Update inaccurate information
• Delete your account (subject to legal requirements)
• Withdraw marketing consent
• Raise privacy-related concerns

To exercise these rights, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Grandmas Village Foods

📍 Varanasi – 221002, Uttar Pradesh, India

📞 +91 70809 07009

📧 Email: support@grandmasvillagefoods.com (replace if your support email is different)

🌐 Website: www.grandmasvillagefoods.com