Refund & Return Policy

Effective Date: July 15, 2026

At Grandmas Village Foods, customer satisfaction is our priority. We carefully inspect and hygienically pack every product before dispatch. Since many of our products are food items, they are non-returnable for safety and hygiene reasons. However, if you receive a damaged, missing, or defective product, we are committed to resolving the issue promptly.

1. General Return Policy

Due to the perishable and consumable nature of our products, we do not accept returns or offer refunds once an order has been confirmed and shipped.

However, we are happy to assist in genuine cases such as:

• Damaged products
• Missing products
• Defective or spoiled products (subject to verification)
• Incorrect product delivered

2. Damaged Product

If you receive a damaged product, please notify us within 48 hours of delivery.

Please email the following details:

• Order Number
• Copy or photo of the invoice
• Image of the outer packaging
• Clear images of the damaged product
• Complete unboxing video showing the package opening

After verification, we will arrange a replacement for the affected product. Replacement orders are generally processed within 7–10 business days.

For orders containing multiple items, only the damaged product will be eligible for replacement.

3. Missing Product

If any item from your order is missing, please inform us within 48 hours of delivery.

Please provide:

• Order Number
• Invoice copy
• Image of the outer package
• Images of all received products
• Complete unboxing video

After verification, the missing product will be shipped at no additional cost.

Refunds are not applicable for missing products if a replacement can be provided.

4. Defective or Spoiled Product

If you believe a product has arrived in an unusable condition, please contact us within 48 hours of delivery.

Please include:

• Order Number
• Product name
• Manufacturing or packaging details (if available)
• Clear photographs or video of the product

Each request is carefully reviewed by our quality team before any replacement is approved.

As our products are prepared using natural ingredients and traditional methods, slight variations in colour, aroma, texture, or taste may occur naturally. These variations do not indicate a defect and are not considered valid reasons for replacement or refund.

5. Incorrect Product Delivered

If you receive a product different from what you ordered, please notify us within 48 hours of delivery.

Share:

• Order Number
• Invoice copy
• Product images
• Unboxing video

Once verified, we will arrange the correct product as quickly as possible.

6. Replacement Process

Approved replacement requests are generally processed within 7–10 business days, depending on product availability and delivery location.

If a replacement is unavailable, Grandmas Village Foods may offer an appropriate alternative or issue a refund at its sole discretion.

7. Non-Returnable Products

The following items are not eligible for return or refund:

• Opened or partially consumed products
• Products damaged after delivery
• Orders with incorrect shipping information provided by the customer
• Requests made after 48 hours of delivery
• Products with natural variations in colour, aroma, texture, or taste
• Sale, promotional, or clearance items unless damaged or incorrectly delivered

8. Cancellation Policy

Orders can only be cancelled before they are processed for dispatch.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

9. Contact Us

For any return, replacement, or refund-related assistance, please contact us:

Grandmas Village Foods

Varanasi – 221002, Uttar Pradesh, India

+91 70809 07009

official@grandmasvillagefoods.com